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Sales · Enterprise AE · SF & NYC

The leading conversational AI platform for concierge customer experiences.

Decagon empowers every brand to deliver concierge customer experiences. Their technology lets industry-defining enterprises deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

Visit decagon.ai ↗ Enterprise AE In-office SF & NYC 7-figure deals
Founders
Jesse Zhang

Jesse Zhang

Co-founder & CEO

Founded Lowkey (a16z, YC), acquired by Niantic. Ex Hudson River Trading, Citadel, and Google. Harvard BS in Computer Science (in 3 years).

Ashwin Sreenivas

Ashwin Sreenivas

Co-founder & President

Founded Helia (computer vision), acquired by Scale AI. Stanford MS and BS in Computer Science.

$4.5BValuation, tripled in early 2026
9+Marquee enterprise customers
15+Investors incl. a16z, Accel, Coatue
OmniVoice · chat · email · SMS
01 · What they sell

From support tickets and hold music to real conversations.

AI agents work alongside human agents to help users actually resolve their issues, across every channel, deployed into enterprises across finance, healthcare, and hospitality.

The platform

Concierge AI agents

Personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

The scale

Mission-critical, millions of users

Agents deployed into enterprises across finance, healthcare, and hospitality, impacting millions of end users.

The bar

Magical support experiences

Reliable, intuitive resolutions built with complete ownership from implementation through iteration.

02 · Traction & backing

Trusted by industry-defining enterprises.

Used by leaders across finance, healthcare, and hospitality:

Avis Budget Group Cash App Square Chime Oura Hunter Douglas Notion Eventbrite Duolingo

Backed by world-class investors:

Audacious a16z Accel Bain Capital Ventures Coatue Index Ventures Elad Gil + 10 more
03 · In the press

Recent coverage.

04 · Open role

What they’re hiring for.

Enterprise · SF & NYC

Enterprise Account Executive

Full sales cycle · ICP outbound
  • Manage the full sales cycle for enterprise accounts: self-sourced lead generation, qualification, negotiation, close, and renewal
  • Generate pipeline from ICP accounts via value-driven outbound
  • Collaborate with Solutions Engineering, Product, Engineering, and Marketing to ensure customer success
  • Foster relationships with key stakeholders, including C-suite executives, to drive long-term partnerships
Complex solution salesC-suite relationshipsIn-office SF & NYC
Who they’re looking for

The bar

Seven-figure, complex solution sales

4+ years as a top-performing AE with a track record closing seven-figure, complex solution sales. Prior experience selling AI or customer support/experience software strongly preferred.

7-figure dealsAI / CX software
05 · How they work

An in-office company built on velocity.

01

Just Get It Done

Decisive action and speed over prolonged deliberation.

02

Invent What Customers Want

Build from the customer backwards, not the roadmap forward.

03

Winner’s Mindset

A fiercely competitive nature and fighting spirit.

04

The Polymath Principle

Cross-functional range, go deep anywhere it matters.

Sell the future of conversational AI agents.

In-office in San Francisco or New York. An enterprise sales seat at a company already selling into industry-defining logos, with real scale from day one.